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Timescales for deferred benefit offers

In May 2018 we received amendment regulations allowing deferred members to take their benefits from age 55. Although we have now made the necessary amendments to our processes, as we were unable to prepare for the change before it happened and given the unprecedented high number of enquiries we have received, we are currently unable to provide offers of benefits within our usual timescales. We are at present providing information to eligible members within 10 weeks from the receipt of your request, so please bear with us, we are working as hard as we can to supply you with an offer of benefits.

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