Your feedback has helped us to make improvements. Here are some of the things you've said together with the changes we've made.
You said...
On retiring I found uploading my documents not 'idiot' proof.
So we...
Created step by step videos showing you how to save and upload your documents, whether using a PC or mobile phone.
You said...
The website address for pages can be quite long in letters when you need to type them out.
So we...
Shortened the urls (website addresses) where possible to make it easier if you need to type it out. Sometimes instead of urls we'll tell you the page name to look for in the menu, or what to search for to make this easier. If your letter is online then you can click the link to go straight there.
You said...
I was looking for information about pension increases.
So we...
Added a new page to our website, How your pension keeps pace with inflation with information about how pension increase applies.
As soon as the rate of pension increase is confirmed we add it to our News section.
You said...
There needs to be a provision to fill in an online form.
So we...
Are moving more and more processes online, so you can complete them through your My Pension account if you prefer.
Updated October 2022.