Your feedback has helped us to make improvements. Here are some of the things you've said together with the changes we've made.
You said...
I don’t understand the process for retiring with AVCs.
So we...
Added additional information about AVCs at retirement to our website: 'Retirement process for contributing members'.
You said...
Could you give me an update on how my retirement is progressing?
So we...
Introduced additional update emails in our retirement process to ensure you stay up to date.
You said...
Can you give me some information about when my P60 will be available?
So we...
Added the expected date for receiving your P60 to the P60 page in My Pension. We’ve also introduced reminder emails between January and March to let you know when your P60 will be available, giving you time to check you can log in to My Pension before accessing it. You can find more information about P60s on our website under 'Your P60 certificate'.
You said...
Would a power of attorney allow one of my children to handle my pension for me?
So we...
Updated the ‘News’ section of our website with a ‘Financial wellbeing’ article, which includes information on power of attorney.
Updated January 2026