Contact us

Our contact details are below. You can use our online forms to get in touch. These are available in the boxes on the sidebar.

The best way to get in touch is by telephone or online form. You can also write to us by post. 

Contact us

By phone

General enquiries: 0161 301 7000
Pension payroll enquiries: 0161 301 7100

Please have your GMPF pension number or national insurance number ready when you call.

Our general enquiries phone line offers you the option to request a call back if our lines are busy. We will try to call you back as soon as possible, and if you’ve had to go out, we’ll either leave a message or try again later.

Opening hours

Our telephone lines are open during the following times:

  • Monday: 8:30am – 5:00pm
  • Tuesday: 8:30am – 5:00pm
  • Wednesday: 8:30am – 5:00pm
  • Thursday: 8:30am – 4:30pm
  • Friday: 8:30am – 4:00pm

By online forms

You can report a death, request help with your online My Pension account or ask a general question using one of our online forms. Select the form you need from the boxes on the sidebar. 


Our address is:

Guardsman Tony Downes House
5 Manchester Road
M43 6SF

Provide Feedback

You can use our feedback zone to let us know how we are doing and provide us with suggestions on how we can improve. And if you can, please complete our website survey. You can see how we've used your feedback to help us improve on the You said, so we did page.

Find us

At present, visits to our offices are by prearranged appointment only.

Guardsman Tony Downes House is in the centre of Droylsden on Manchester Road (A662). If you are using a sat nav then please use the postcode M43 7UH.

Guardsman Tony Downes House is in the centre of Droylsden on Manchester Road (A662). If you are using a sat nav, use the postcode M43 7UH.

By train

The two nearest mainline stations are Manchester Piccadilly and Manchester Victoria. A taxi from either of these to our offices will take around 15 minutes. Using the tram will take around 25 minutes.

PDF help document

By Metrolink tram

The tram network includes a stop at Droylsden, which is a short walk away.

PDF help document

By bus

There are bus stops nearby with several services running through Droylsden town centre. This includes the 216, which runs between Manchester and Ashton-under-Lyne.

PDF help document

By car

From the M60

Take Junction 23. After leaving the motorway, take the A635 towards Manchester, passing B&Q on the left. At the one way system, bear right and then left following signs for Droylsden A662. The centre of Droylsden is about three quarters of a mile further on. 

From Manchester city centre

Take the A662, Ashton New Rd, past the Etihad football stadium. Continue straight on. The centre of Droylsden is about two miles on from the stadium.

PDF help document


We have six car parking spaces for visitors located at the back of the building. You can find them by driving through the black gates found on Craven Street. To get there, turn onto Canal Street from Market Street and then turn right onto Craven Street (enter M43 7UH if you are using a sat nav). 

The parking on Craven Street is limited. You can park outside the post office for a limited time and there is a disabled parking bay close to our reception. 

When you leave the visitor car park, you can turn left or right onto Craven Street. If you turn left, then you must turn left again onto Manchester Road. 

Droylsden’s main car park is a pay and display car park found off Greenside Lane (enter M43 6SF if you are using a sat nav)

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