Contact us

Our contact details are below. You can use our online forms to get in touch. These are available in the boxes on the sidebar.

We value your feedback so if you have time, please complete our website survey. You can also see how we've used your feedback to help improve on the You said, so we did page.

Our offices are currently closed to visitors due to the coronavirus pandemic. For general enquiries you can contact our Customer Services team during our opening hours below.

Contact us

By phone

General enquiries: 0161 301 7000
Pension payroll enquiries: 0161 301 7100

Please ensure you have your national insurance number or pension number ready when you call.

Our general enquiries phone line offers the option for you to request a call back if our lines are busy. We will try to call you back as soon as possible, and if you’ve had to go out we’ll leave a message if we can and try again later.

Write or visit us

Guardsman Tony Downes House
5 Manchester Road
M43 6SF

Opening hours

  • Monday: 8:30am – 5:00pm
  • Tuesday: 8:30am – 5:00pm
  • Wednesday: 8:30am – 5:00pm
  • Thursday: 8:30am – 4:30pm
  • Friday: 8:30am – 4:00pm

Find us

Guardsman Tony Downes House is in the centre of Droylsden on Manchester Road (A662). If you are using a sat nav then please use the postcode M43 7UH.

By train

The two nearest mainline stations are Manchester Piccadilly and Manchester Victoria. A taxi from either of these to our offices will take around 15 minutes. Using the tram will take around 25 minutes.

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By Metrolink tram

The tram network includes a stop at Droylsden, which is a short walk away.

PDF help document

By bus

There are bus stops nearby with several services running through Droylsden town centre. This includes the 216, which runs between Manchester and Ashton-under-Lyne.

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By car

From the M60

Take Junction 23. After leaving the motorway, take the A635 towards Manchester, passing B&Q on the left. At the one way system, bear right and then left following signs for Droylsden A662. The centre of Droylsden is about three quarters of a mile further on. 

From Manchester city centre

Take the A662, Ashton New Rd, past the Etihad football stadium. Continue straight on. The centre of Droylsden is about two miles on from the stadium.

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We have six car parking spaces for visitors located at the back of the building. You can find them by driving through the black gates found on Craven Street. To get there, turn onto Canal Street from Market Street and then turn right onto Craven Street (enter M43 7UH if you are using a sat nav). 

The parking on Craven Street is limited. You can park outside the post office for a limited time and there is a disabled parking bay close to our reception. 

When you leave the visitor car park, you can turn left or right onto Craven Street. If you turn left, then you must turn left again onto Manchester Road. 

Droylsden’s main car park is a pay and display car park found off Greenside Lane (enter M43 6SF if you are using a sat nav).

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