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Looking after members' pensions

Looking after members' pensions

Pensions are looked after by Greater Manchester Pension Fund's in-house team. Around 170 people work across five sections. We look after all aspects of our members' pensions, from investing the contributions received to paying monthly retirement amounts.

We receive information from employers, who tell us about new joiners, leavers and those retiring. They also give us data to calculate and pay pensions. We use this information to create and keep members’ pension accounts up to date and to pay benefits when they are due. 

Our members can access their pension account using our online service, My Pension. They can also find out more about their pension and saving for retirement by:

  • Visiting the members’ area of this website 
  • Attending one of our roadshows 
  • Going to our pension surgery events, or 
  • Calling our dedicated Customer Service team on 0161 301 7000.

Anyone can contact us to provide feedback, complain or leave a compliment by visiting our feedback zone.

How good is the service you provide?

We routinely compare our services against those provided by other pension funds and look for areas where we can improve. We use continual improvement tools and squad working to make changes. Then we ask for feedback to check we've got things right. Our teams are always striving to make our service better.

We have been shortlisted for numerous awards and recently received the 2019 LAPF administration award recognising the high quality service we provide. See our latest news section for more

How safe are Greater Manchester Pension Fund's pensions?

The Ministry of Housing, Communities and Local Government oversee the Local Government Pension Scheme (LGPS). As a Government backed pension scheme, it is one of the safest there is.

Greater Manchester Pension Fund's Management Panel is responsible for running this fund. An Advisory Panel, several Working Groups and a Local Pensions Board help them to do this. We usually refer to members of these groups as ‘trustees’. Each group meets at least four times a year, reviewing performance and making decisions on all key matters

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